Privacy Policy

1. Introduction

1Apostille ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at 1apostille.com or use our apostille and document authentication services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name, email address, phone number, and mailing address
• Document details submitted for apostille processing (document type, issuing state, destination country)
• Payment and billing information (processed securely through third-party payment processors)
• Communication records, including emails and phone calls related to your order

Automatically Collected Information

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your apostille and document authentication orders
• Communicate with you about your order status, questions, and support requests
• Send you important service-related notifications
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our terms of service
• Detect, prevent, and address fraud or security issues

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third-party vendors who help us operate our business, such as payment processors, shipping carriers, and IT service providers
• Government agencies: Secretary of State offices, the U.S. Department of State, or foreign embassies/consulates as required to process your apostille or legalization
• Legal requirements: When required by law, subpoena, court order, or government regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Document Security

We understand the sensitive nature of the documents you entrust to us. All physical documents are handled with strict chain-of-custody protocols, stored in secure facilities, and shipped via insured, trackable carriers. Digital copies and personal information are protected using industry-standard encryption and access controls.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of seven years for legal and tax compliance purposes.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@1Apostille.com.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: info@1Apostille.com
• Phone: (833) 725-8001